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EARTHWISE HEAVY

Quality Policy

Details matter

At EarthWise Heavy, we are committed to delivering high-quality dry hire plant and equipment services that meet and exceed the expectations of our clients across the mining and civil sectors. Our leadership and team take pride in consistent, reliable service and a proactive approach to continuous improvement and customer satisfaction.

Our Objectives

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EarthWise Heavy strives to:

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  • Deliver exceptional levels of service and performance to our clients;

  • Follow up on services and customer interactions to ensure satisfaction is sustained and concerns are promptly addressed.

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Our Commitments

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To achieve these objectives and ensure a culture of quality across all operations, EarthWise Heavy will:

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  • Train, educate, and communicate effectively with employees, contractors, and relevant stakeholders regarding this policy and our quality expectations;

  • Maintain this policy as documented information and ensure it is accessible to all interested parties;

  • Set, document, and monitor measurable quality targets to guide performance;

  • Meet all relevant statutory, regulatory, and contractual requirements;

  • Apply the Plan-Do-Check-Act (PDCA) methodology to our quality management system;

  • Continuously monitor, audit, and improve the effectiveness of our quality management system and operational performance;

  • Integrate risk-based thinking into all aspects of our systems and processes to identify opportunities for improvement and prevent quality issues;

  • Conduct regular internal audits of key business processes to verify alignment with quality standards and objectives;

  • Maintain conformance and seek certification to ISO 9001:2015 Quality Management Systems;

  • Review this policy annually to ensure its relevance and effectiveness.

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Leadership Commitment

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Our leadership team is dedicated to embedding a quality-driven culture at EarthWise Heavy. We are focused on building trusted client relationships by providing dependable, compliant, and high-performing equipment backed by professional service.

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Approved by:
Tristan Hurley & James Stretch
Co-Directors
EarthWise Heavy Pty Ltd

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